We know you want your goods as soon as possible! Once your order has been received, it will be dispatched within 1-2 business days. You will receive email notifications to keep you up to date with the progress of your order.


Once dispatched, the delivery is handled by our fulfilment partner, StarShipIT. We can deliver to your home address, work or PO box anywhere in Australia! If you have specific instructions for delivery, please include these when placing your order.

By ordering with you grant Trax and our couriers the Authority To Leave (ATL) orders at the address provided, whether attended or not. You also release Trax from all liability if an incorrect address is supplied or a parcel is stolen from your property after delivery.

Domestic shipping takes 2–7 business days, plus an additional 1–2 days for rural and remote areas. These time frames cover the processing of your order and delivery by the StarShipIT courier.

The cost for shipping Australia wide is calculated upon checkout, depending on items purchased and your location.


Items will be shipped from our warehouse on the Sunshine Coast, Queensland.


If you find that your order has only been partially delivered, this may be because other items are being despatched from a different location. However, if your order is obviously incomplete, over-delivered or damaged, please email customer service at [email protected]

A customer service representative will respond between 8am – 4pm Monday to Friday.

Orders placed after 12pm on a Friday or on the weekend will not be dispatched until the following Monday, or first available business day. Orders made within two days of a public holiday may take additional days to be delivered.


Orders placed after 12pm on a Friday or on the weekend will not be dispatched until the following Monday, or first available business day. Orders made within two days of a public holiday may take additional days to be delivered.


If for any reason you don’t love what you’ve bought from us, we’ve made our returns & exchange process super easy to follow and you have 30 days to get it sorted! Check out your options below or contact our Customer Service team – we’d be happy to assist with any questions you may have. You can Email us at [email protected]

Trax Returns Form (PDF)


Returning product/s to our online store is easy:

Contact us via e-mail to express the reason for the return. You’ll receive an return authorization number (RMA).
Fill out the Return Request Form that you received with your parcel or alternatively Trax Returns Form (PDF)
Pack your product/s in their original condition, clean and with tags attached, together with these documents into a protected parcel (to avoid damage during transit).
Post the parcel to our Trax store:

Trax Store Returns
39 Ron Parkenson Cres,
Caloundra, 4551,
Queensland, Australia


Once we receive your product/s, we will assess the return to ensure they meet our return criteria. Once the assessment is completed and the return criteria satisfied, we will issue a refund on the payment card or PayPal account used to purchase the product/s.

Sale product/s cannot be returned unless faulty in which case a refund can be processed.


In order to exchange a product/s purchased through the online store, you will need to follow a re-order and return process:

  1. Contact us via email to express the reason for the exchange.
  2. Once approved, place your online order for the new item(s).
  3. Send the product/s that you are exchanging back to us by following the online return process.

Please note that you will need to cover the shipping costs for your exchange parcel. Trax is not liable for any items you return to us that are lost or damaged in transit. We will gladly exchange your product/s bought in-store or online at Trax. Alternatively, you can choose to have the value of your exchange (your original purchase price) credited onto a Trax Gift Card (which is valid for 365 days).


No one likes discovering that the product/s they bought is either damaged or faulty! In the unlikely event that this happens, we want to resolve the matter as quickly as possible and with minimal inconvenience to you.

  1. Follow the online returns process. A Customer Service Team Member will contact you as soon as we receive your parcel.

If you have received an incorrect item or a damaged item, please contact our customer service straight away via email: [email protected]

Trax will refund the purchase price of the faulty, damaged or an incorrect product/s is sent and cover your return shipping costs. All returns for damaged or faulty items must be returned within fourteen days (14). Please return product/s via standard post, unless otherwise arranged with our Customer Service Team. In instances where you have requested an exchange instead of a refund, we will ship the product/s to you at no additional cost.

Please note, if you decide to return your item, the original shipping costs for your order will not be eligible for a refund.

Trax Refund Policy in no way limits your rights as a Consumer as outlined by the ACL.

For any questions, our Customer Support team are here to assist.
You can contact us Monday-Friday 8am-4pm (AEST) via
email [email protected]

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